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Terms and Conditions

Effective Date: March 22, 2025

Welcome to PPS Building Maintenance (“Company,” “we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your access to and use of our services and website ppsbuildingmaintenance.ca (the “Website”). By engaging our services or using our Website, you agree to comply with these Terms. If you do not agree with any part of these Terms, please refrain from using our services or Website.

1. Service Appointments

1.1 Booking Confirmation

Upon scheduling a service, you will receive a confirmation via email/message detailing the agreed-upon date and time. Please ensure that any special instructions or access information are communicated to us in advance.

1.2 Arrival Window

While we strive to arrive on time, please allow a 60-minute window for unforeseen delays such as traffic or weather conditions. If there are significant delays, we will notify you promptly.

2. Client Responsibilities

2.1 Access to Premises

Clients must ensure access to the premises at the scheduled service time. Failure to do so may result in a Lockout Fee equivalent to 100% of the scheduled service rate.

2.2 Safety and Work Environment

Clients are responsible for providing a safe and hazard-free work environment. Please inform us of any specific safety concerns before our arrival.

3. Service Modifications

3.1 Rescheduling

To reschedule a service, notify us at least 24 hours in advance. Rescheduling requests made with less than 24 hours’ notice may incur a Rescheduling Fee of $15, subject to our availability.

3.2 Cancellations

  • Cancellations made within 24 hours of the appointment will incur a Late Cancellation Fee of 50% of the scheduled service rate.
  • Same-day cancellations or failure to provide access to the premises will result in a Lockout Fee equivalent to 100% of the scheduled service rate.

4. Use of Client’s Equipment

We provide our own cleaning supplies but may use the client’s vacuum cleaner or mop if available. We are not liable for damages resulting from the use of client-supplied products or equipment unless previously agreed upon.

5. Service Guarantee

We are committed to delivering high-quality cleaning and maintenance services.

  • If you are not satisfied with the service, you must notify us within 24 hours of completion.
  • We will arrange a free re-cleaning of the area(s) in question within a reasonable timeframe.
  • This guarantee does not apply to issues caused by pre-existing conditions, extreme dirtiness beyond standard cleaning, or damage caused by factors outside our control.

6. Dispute Resolution Process

We aim to resolve any client concerns efficiently and professionally.

  • Step 1: Submit a Complaint – Contact our support team at [Email Address] or [Phone Number] with a description of your issue.
  • Step 2: Internal Review – We will investigate and respond within 3 business days.
  • Step 3: Resolution Offer – If a valid issue is found, we will offer a service redo, partial refund, or alternative solution.

7. Right of Refusal

We reserve the right to refuse service for any reason, including but not limited to:

  • Unsafe working conditions.
  • Unethical requests.
  • Disrespectful or inappropriate client behavior.

8. Payment Terms

8.1 Payment Methods

Payments must be made upon service completion unless otherwise agreed upon in writing. We accept credit cards, bank transfers, and cash.

8.2 Late Payments

Late payments may incur additional fees, and repeated late payments may result in service suspension.

9. Liability and Damages

9.1 Accidental Damages

  • Clients must report any accidental damages caused during service within 24 hours.
  • We will assess and, if found liable, take appropriate action (repair, reimbursement, or insurance claim).

9.2 Limitations

We are not responsible for:

  • Pre-existing damages or wear and tear.
  • Loss of items due to improper storage by the client.
  • Damages resulting from the use of client-provided cleaning equipment.

10. Privacy and Confidentiality

We value your privacy. Any personal information collected is handled in accordance with our Privacy Policy .

11. Changes to These Terms

We reserve the right to update these Terms periodically. Any changes will be posted on this page with the updated Effective Date. Continued use of our services after modifications constitutes acceptance of the revised Terms.

12. Contact Information

If you have any questions about these Terms, you may contact us at:

PPS Building Maintenance
5635 Finch Ave E Unit #7, Toronto, ON, M1B 5K9
(416)-471-4465
info@ppsgroupinc.ca 

10% off for weekly cleaning
info@ppsbuildingmaintenance.ca
(416)-471-4465

PPS Building Maintenance
Toronto’s trusted cleaning company with over 15 years of experience. We are dedicated to providing high-quality cleaning services and maintaining clean, healthy environments with every visit.

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